Description: 

  • Handle walk in enquiry/complaints and to provide appropriate solutions/alternatives within stipulated time period
  • Follow up with sellers to ensure that issue is resolved  
  • Responsible for WeChat customer service account management, replying to online requests, and providing accurate information to ensure resolution
  • Identify and assess sellers’ needs to achieve satisfaction
  • Meet personal and customer service team targets and KPIs, e.g. time per task and sellers’ satisfaction
  • Follow communication procedures, guidelines, and policies
  • Take an extra mile to engage customers

Requirements:

  • Excellent verbal and written communication skills in English and Chinese (Mandarin)
  • Good comprehension and relationship management skills
  • Excellent knowledge in Microsoft Office tools
  • Highly organized and has strong attention to detail
  • Good team player with a positive attitude and eagerness to learn
  • Work Location: Binondo

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