The Customer Success team from the Regional Operations department drives knowledge acquisition for Shopee’s users. Customer Success writers are effective communicators, translating technical jargon into simple self-help content so that all buyers and sellers can navigate Shopee’s platform with ease.

Job Description:

  • Craft/proofread self-help content for buyers and sellers, including articles, landing pages, EDMs, presentation decks, video storyboards, courseware etc.
  • Sharpen user policy documents to ensure accuracy and avoid misinterpretations.
  • Review User Interface language for phrasing and errors, optimising users’ experience.
  • Monitor and analyse content performance.
  • Conduct competitor research to enhance content quality.
  • Oversee the content production process by liaising with partners such as product managers, local writers, and graphic designers.

 

Requirements:

  • Open to both fresh graduates and experienced individuals.
  • Excellent command of the English language with good writing skills and attention to detail.
  • Ability to create simple and concise education material from jargon, data, and technical diagrams. 
  • Committed to deliver high quality work in a fast-paced and collaborative environment.
  • Experience in customer success, instructional writing, and/or data analysis is an advantage.
  • Experience with Articulate 360 is a plus.

 

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