Job Description:

  • Drive improvements to improve seller performance on Shopee
  • Analyse, monitor, and report seller’s performance using operational metrics.
  • Establish processes and identify appropriate indicators to monitor performance and progress.
  • Proactively flag out non-performing sellers and put up an improvement plan for them.
  • Identify and report current and potential issues faced by sellers.
  • Understand pain points from sellers and propose solutions to solve them.
  • Visiting sellers in their offices/warehouses to understand their process flow.
  • Solving operational issues faced by sellers on a day to day basis
  • Create educational decks for features and best practices for sellers.
  • Work with various teams (eg. Operations, Business Development, Marketing team) to implement solutions.
  • Prepare daily, weekly, and any other periodic reports.


  • Strong communication skills in English (verbal and written)
  • Expert in Microsoft office products (Excel, PowerPoint)
  • Critical thinking and problem-solving skills
  • Strong analytical skills with strong business sense
  • Self-starter with strong sense of curiosity
  • Good team player with a positive attitude and strong sense of integrity and responsibility
  • Able to work under pressure with fast paced environments
  • Must be able to work with tight deadline and able to work with minimal guidance
  • Holds a Bachelor’s degree in any field

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