Job Description:
- Managing 3PL’s performance and SLA, and overall account management including:
- Optimising cost of delivery through negotiations
- Balance 3PL performance by allocating orders based on 3PL capacity
- Drive new feature rollouts and improvements
- Provide relevant and timely information via daily logistics reporting and analytics.
- Actively manage 3PL backlog - lost and damage rate, ageing orders
- Highlight key indicators that would have an impact on the business.
- Coordinate with internal stakeholders such as CS, payments and business development teams on key projects and logistics related inquiries.
- Resolve complaints by investigating problems; developing solutions; preparing reports; proposing ideas to the management.
- Involve or participating in ad-hoc projects such as development of new logistics channels and features e.g. giving ideas relate to design, development, testing and rollout of new features
- Conduct both internal and external training to key stakeholders on new logistics feature launches as and when needed.
Requirements
- At least 2 years of experience within the logistics sector; either 3PL (third-party logistics) or freight management experience in e-commerce is an advantage.
- Fresh graduates are welcomed (we are open for discussion based on your experience).
- Excellent in both written and verbal communication.
- Strong logical thinking, problem solving and stakeholder management skills.
- Good team player, positive attitude and eager to learn
- Multilingual communication with merchants from diverse backgrounds
- Driven and motivated.
