- Act as interface between buyer and seller, setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction.
- Ensure resolution of fulfillment related problems and disputes
- Provide effective solution for customer disputes issue
- Assisting in developing and improving existing dispute process
- Assume additional responsibilities as assigned.
- Good degree from a recognized university
- Both Fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
- Strong communication skills in email, face-to-face conversation and messenger discussion
- Strong logical thinking and problem-solving skills at all times
- Good team player, positive attitude and eager to learn
- Driven and motivated
- Has passion in the eCommerce industry
- Previous experience in dispute is a plus
- Previous experience in using Zendesk system is a plus