Job Description:
  • Responsible to all operation performance indicator for the sellers under your care
  • Manage and maintain good relationship with brand principal and e-distributor
  • Build and report seller performance matrix
  • Systematically and regularly meet up with key accounts to review seller’s performance, highlight areas of improvement, share industry best practices, update new policies and features to sellers, prepare meeting material and summarize meeting minutes post meet-up
  • Propose area of improvement on both policies and seller center based on sellers feedback

Requirements:

  • A Bachelor’s Degree in Business or a STEM (Science, Technology, Engineering & Mathematics) discipline
  • 1-3 years experience in account management, customer services or customer experience preferred
  • Good at numbers, able to define key matrices and maintain dashboard, and identify problems based on dashboard
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Excellent communication (verbal and written), interpersonal skills, and an ability to effectively communicate with both business and technical teams
  • Proficiency in Excel
  • Familiarity with databases and SQL preferred
  • Ability to analyze data quantitatively and use customer research, data and metrics to back up assumptions and identify opportunities
  • Experience creating and/or improving operational processes across teams/stakeholders
  • Proven track record of taking ownership and driving results
  • Comfortable with a varied set of software and editing tools, ability to learn new tools quickly

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