Job Descriptions:
- Handle customer inquiries from sellers and buyers through call
- Manage and resolve customer related issues and escalations
- Document call center processes and FAQs, and work on continuous process improvement
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives

Requirements:
- Min. Diploma degree from any major
- Min. 6 months experience as Call Center
- Strong communication skills
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven and motivated
- Willing to work in shift and has big interest working in e-commerce company
- Willing to work in contract based for 3 months
- Able to join immediately

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