Job Description:

  • Analyzing and monitoring operational KPIs across the country (including logistics, payment, customer satisfaction, listing, etc.)
  • Conducting root cause analysis when operational performance fluctuate. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation
  • Giving feedback to local ops teams about their operational performance, analysis of most common issues and development of next steps to solve them
  • Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes
  • Providing feedback to and working with other departments to improve overall operations efficiency
  • Streamlining and standardizing Operations SOP


  • Bachelor's or higher degree in Business, Engineering, Supply Chain management or relevant disciplines
  • Excellent communication skills in Thai and English both written and verbal
  • High energy, self-motivation & ability to thrive in a fast-paced start-up environment
  • Project management skills
  • Good knowledge in Microsoft Excel 
  • Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
  • Able to use SQL and Python is a bonus

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