Job Description:
- Develop curriculum to support classroom training & regular refreshment training
- Conduct timely constructive feedback and counselling of the trainees
- Design and evaluate training material for technical/soft skills training
- Arrange operation training
- Deliver some training (on-boarding, etc)
- Do training administration & report

Requirements:
- Diploma or Bachelor degree from reputable university
- Minimum 1 year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery, Coaching & Training Evaluation)
- Driven and motivated
- Excellent communication skills
- Strong analytical and problem-solving skills
- Good team player, positive attitude and eager to learn
- Work experience as a teacher is preferred

 

 

 

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