Job Description:
- Deliver and provide continuous training to the agents in doing day to day operations (on-boarding, refreshment, etc)
- Develop curriculum to support classroom training & regular refreshment training
- Conduct timely constructive feedback and counselling of the trainees
- Design and evaluate training material for technical/soft skills training
- Arrange operation training, do training administration & report

- Experienced as a trainer (preferable in debt collection team)
- Good people skill: Focus on the development of each of agents to improve the operation procedure
- Good communication skills: Able to convey the training in a short and concise way
- Outcome-oriented: Able to tailor training to be align with the target set by the management

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