Job Description:

  • Represent Shopee Philippines in mediations and extending assistance to educate relevant users on the organization’s Terms of Service, including order processes and functionalities of the platform
  • Provide resolution to disputes being raised to regulatory agencies and other external parties
  • Interpret assessments and identifying nature of damage and root causes of internal issues
  • Develop consultative relationships with different departments to educate them about the risk and/or implement risk management best practices to prevent or mitigate loss
  • Ensure that past mitigation efforts are achieving the target effect
  • Secure and evaluate the Intellectual Property (IP) disclosures of IP owners and/or their authorized agents for endorsement to Shopee Philippines Legal Counsel
  • Analyze operational risk data (typically metrics or assessment results) to identify areas of excessive risk, and potential remedies
  • Assist in filing DTI Permits, amendments and verification for campaigns
  • Liaise with any issues including updates and process improvements on initiatives to comply with governmental policies and regulations



  • Minimum of three (3) years experience in Operations or Contract Management
  • Preferably a background in the Banking and/or E-Commerce industry
  • Must be a graduate of a bachelor’s degree in any Business course
  • Can easily transition to a fast paced environment and familiarize himself on business matters
  • Can communicate, present, and negotiate effectively
  • Has a keen eye on details with strong planning and analytical skills

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