Job description:

- Monitoring Team Leader from BPO on floor and make sure all tasklist done by BPO Team leader

- Review day to day agent performance with Team Leader BPO

- Bridging with Shopee related unit to execute some process like Banned/Un-banned account

- Follow up special case that need escalated to other unit at internal shopee

- Working with Team Leader Inhouse to validate all report that produced by BPO (invoice, performance, score card incentive, etc)



- Good diploma/degree from a recognized institution

- Experience as Customer Service Min. 3 years with Experience as Team Leader min.1 year.

- Strong communication skills in email, face-to-face conversation and calls

- Strong logical thinking and problem-solving skills

- Good team player, positive attitude and eagerness to learn

- Driven and motivated

- Able to communicate with English

- Previous relevant experience is a plus



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