Job Description:

  • Monitor real time queues and identify high risk transactions within the business portfolio. Verified transactions with different mode of payments such as (COD, Credit cards, etc...). Ensure confidentiality of all information collected during investigation
  • Identify fraudulent transactions and cancel them from further processing
  • Interact with banks and customers to validate information and to confirm or cancel authorizations
  • Reviewed, investigated and resolved irregular transactions reported by end users
  • Initiate Refund reversal to the account of the customer
  • Brain storming with team leader to solve transaction related issue and improve payment process
  • Assisting team leader in other tasks assigned


  • Preferred background in business administration/ accounting / law
  • Have knowledge/ experience in payments & banking, transactions & order processing, accounting, risk management
  • Good at communication, negotiation and problem solving
  • Work independently and proactively take on new responsibilities where most needed. Good at data analysis skills and Microsoft Excel
  • Humble and willing to learn every day

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