Job description:

  • Responsible for day-to-day execution of data needs from CS departments
  • Generate daily operational related data reports, analyze quantitative data, and investigate variances
  • Involved in design, development, implementation, support and maintenance of reports, visualization tools, workflow automation and any other tools to facilitate business needs
  • Ensure assigned tasks or projects are completed in a timely manner and with high level of quality and accuracy
  • Provide regular feedback on data operation concerns and issues
  • Participate and support ad hoc projects requiring additional analysis and data-heavy reporting
  • Propose improvements to operational processes


  • At least 1 year in any contact center, e-commerce experience is a plus.  
  • Ability to use excel and SQL to extract, analyze data and prepare reports. 
  • Goal better, data-driven, can-do attitude, open and supportive mindset
  • Communication, presentation, negotiation and problem solving skills
  • Ability to work independently and with a sense of urgency and fluctuation


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