Job Description:
- Create plan for all call center scheduling, including shifting schedule and any other meetings
- Calculating required agents on duty for operational division in each shift based on current and previous calls volume
- Monitoring incoming calls traffic and ensuring efficient distribution based on staff's availability
- Interpret data, analyze results using statistical techniques and provide ongoing reports
- Identify, analyze, and interpret trends or patterns in complex data sets
- Min. Diploma degree
- Data management – reporting analysts should have extensive familiarity with data management principles and practices
- Analysis – able to rigorously and effectively examine large quantities of data and derive insights from these data sets
- Problem-solving – able to find solutions to an organization’s data management and reporting problems and to be able to adapt and modify solutions based on changing requirements
- Advance in Excels Formula, Pivot Table and able to solve unstructured format of database
- Able to create Excel Dashboard
- Familiar with VBA-Excel (Macro) is a plus

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