Job Description:
- Develop curriculum to support classroom training & regular refreshment training
- Conduct timely constructive feedback and counselling of the trainees
- Design and evaluate training material for technical/soft skills training
- Arrange operation training
- Deliver some training (on-boarding, etc)
- Do training administration & report

Requirements:
- Minimum 1 year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery and Communication Coaching & Training Evaluation)
- Driven and motivated
- Excellent communication skills
- Strong analytical and problem-solving skills
- Good team player, positive attitude and eager to learn
- Work experience as teacher is preferred
- Above average presentation and facilitation skillsĀ 
- Strong interpersonal and customer service skills (familiar with soft skills training development)

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