Job Description: 

  • Manage incoming and outgoing calls, chats and emails.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information using the right methods/tools.
  • Meet personal/customer service team targets and KPIs.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take an extra mile to engage customers.
  • Performs other similar and related duties as required or directed.

Requirements:

  • At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to communicate (spoken and written) with customers
  • Willing to accommodate shifting schedule

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