Job Description:

  • Overlooking the Return and Refund function
  • Tasked with reviewing current processes and detecting areas for improvements
  • Work with senior management to develop solutions targeted at improving the Return/Refund experience of buyers and sellers on the Shopee Platform
  • Manage multiple timelines while juggling people and project resources well
  • Influence external stakeholders and communicate effectively across different levels within organization.
  • Project & Platform Services: Analyze and monitor operational KPIs across the region; develop and implement best practices/SOPs across the region
  • Process and Operations Design: Map out and analyze process maps and organizing process documentation; deal with systems and people and design SOPs
  • Business Intelligence: manage ad-hoc data request and wrangle large, complicated and unstructured datasets


  • Shown or possess ability to combine or apply analytical thinking towards business problems or past projects
  • Comfortable dealing with ambiguity and working in fast pace environment across multiple external stakeholders
  • Ability to learn quickly and/or work on task independently
  • Posses knowledge in SQL and/or Python with applied experience
  • Ability to 'fit' within one or more of the following domains: Project & Platform Services, Process and Operations Design, User Experience and Policies, Business Intelligence
  • Desire to work on Product/Features related projects to improve the platform usability.
  • Desire to work on processes and detect bottlenecks or inefficiencies throughout the value chain
  • Desire to improve and work on end-user experience related issues and improve platform related policies
  • Understanding of topics such as NPS, CSAT and other customer satistfcation metrics
  • Desire to build and maintain key performance dashboards and take ownership of end to end tracking of projects
  • Desire to independently apply analytics modelling and/or both diagnostic and prescriptive analytics towards business problems
  • eCommerce and/or tech startup related experience
  • Both fresh graduate or seniors with 1-4 years of experience will be considered.
  • Candidates with experience in Product Management/Process Improvement/Customer Operations/Interaction, or Applied Analytics/Business intelligence will be strongly considered

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