Job Description:

Overlooking the Return and Refund function
Tasked with reviewing current processes and detecting areas for improvements
Work with senior management to develop solutions targeted at improving the Return/Refund experience of buyers and sellers on the Shopee Platform
Manage multiple timelines while juggling people and project resources well
Influence external stakeholders and communicate effectively across different levels within organization.
Project & Platform Services: Analyze and monitor operational KPIs across the region; develop and implement best practices/SOPs across the region
Process and Operations Design: Map out and analyze process maps and organizing process documentation; deal with systems and people and design SOPs
Business Intelligence: manage ad-hoc data request and wrangle large, complicated and unstructured datasets

Requirements:

Shown or possess ability to combine or apply analytical thinking towards business problems or past projects
Comfortable dealing with ambiguity and working in fast pace environment across multiple external stakeholders
Ability to learn quickly and/or work on task independently
Posses knowledge in SQL and/or Python with applied experience
Ability to 'fit' within one or more of the following domains: Project & Platform Services, Process and Operations Design, User Experience and Policies, Business Intelligence
Desire to work on Product/Features related projects to improve the platform usability.
Desire to work on processes and detect bottlenecks or inefficiencies throughout the value chain
Desire to improve and work on end-user experience related issues and improve platform related policies
Understanding of topics such as NPS, CSAT and other customer satistfcation metrics
Desire to build and maintain key performance dashboards and take ownership of end to end tracking of projects
Desire to independently apply analytics modelling and/or both diagnostic and prescriptive analytics towards business problems
eCommerce and/or tech startup related experience
Both fresh graduate or seniors with 1-4 years of experience will be considered.
Candidates with experience in Product Management/Process Improvement/Customer Operations/Interaction, or Applied Analytics/Business intelligence will be strongly considered