- Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
- Conducts team briefing and documents minutes of the meeting
- Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
- Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
- Creates, reviews and validates reports coming from the hub.
- Assists Customer Support team in call outs to solve Customer support escalations
- Ensure Hub KPIs are effectively met
- Conducts process improvement initiatives & implements / spearhead projects geared towards increasing Hub productivity.
- Has held a leadership role in a division or team, within a warehouse or hub environment
- Experienced in e-commerce fulfillment