Job Description

  • Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
  • Conducts team briefing and documents minutes of the meetingĀ 
  • Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
  • Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
  • Creates, reviews and validates reports coming from the hub.
  • Assists Customer Support team in call outs to solve Customer support escalations
  • Ensure Hub KPIs are effectively met
  • Conducts process improvement initiatives & implements / spearhead projects geared towards increasing Hub productivity.

Requirements

  • Has held a leadership role in a division or team, within a warehouse or hub environment
  • Experienced in e-commerce fulfillment

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