Job descriptions:
  • Create plan for all call center scheduling, including shifting schedule and any other meetings
  • Calculating required agents on duty for operational division in each shift based on current and previous calls volume
  • Monitoring incoming calls traffic and ensuring efficient distribution based on staff's availability
Requirements:
  • Min. Diploma degree
  • Strong in data analytics and has good Ms. Excel skills
  • Good team player, has positive attitude and eagerness to learn
  • Driven and motivated
  • Previous relevant experience is a plus
 

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