IT Helpdesk Engineer provide first level desktop support to our staff. As a part of the team, you
will help staff to troubleshoot IT problems, manage IT systems and assets. Moreover, you will
strive to provide an excellent user experience for our staff.

Willing to work in Calamba, Laguna or willing to relocate to the area

Job Description:

• Provide day-to-day support to ensure the smooth running of the computers, network
devices, printers as well as end users’ requirements
• Troubleshoot and resolve application issues, maintain and update technical support
• Handle asset management, maintain inventory and liaise with vendors
• Manage IT infrastructure, system monitoring and reports
• Implement and monitor office IT security and antivirus
• Other duties include performing first level troubleshooting and support for scheduled
server backups


Job Requirements:

• Diploma or degree in computer sciences, information technology or related discipline
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Hands-on experience in Windows server administration and basic knowledge in Linux
server administration
• Understanding of TCP/IP, IP addressing and LAN Technology including switching and
routing fundamentals
• Strong analytical and troubleshooting skills
• Competent at documenting standard/applications operating procedures
• Good interpersonal and communications skills to interact effectively at all levels
• Ability to cover after-office hours and weekend support if there are any infrastructure
• High-potential fresh graduates with no prior experience are welcome

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