Job Description

  • Manage incoming and outgoing calls, chats and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information using the right methods/tools
  • Meet personal/customer service team targets and KPIs
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take an extra mile to engage customers
  • Performs other similar and related duties as required or directed

Requirements

  • Ability to communicate fluently in Mandarin Chinese (spoken and written) with customers
  • At least 2 years in college with or without experience or High School graduate with at least 5 months of Customer Service experience
  • Ability to multi-task, prioritize and manage time effectively

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