Job Description:

- Handle customer inquiries from sellers and buyers

- Clarify customer’s complaints, resolve customer issues related to Cross Border

- Handle return/refund cases for Cross Border customers

- Follow escalation process and manage multiple stakeholders

- Be the voice of customers to provide feedback to the company and work on continuous improvement

- Willing to involve in new initiatives to improve operations efficiency



- Strong interpersonal and communication skills with a willingness to learn

- Understanding of English (reading & writing) as some product description are in English

- Experience in customer service will be specially considered

- Disciplined, easy to communicate and well organized

- Fast typing speed, knowledge in Excel will, familiar with Operation is a plus

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