- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures.
- Document call center processes and FAQs, and work on continous improvement
- Achieve qualitative call monitoring & scoring goals as established
- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
- Strong communication skills
- Good team player, positive attitude, eagerness to learn
- Strong analytical & problem solving skill
- Minimum 1 year experience as QAwithin CS Area