Job Description:

- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures

- Document call center processes and FAQs, and work on continuous improvement

- Achieve qualitative call monitoring & scoring goals as established

- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)

 

Requirements:

- Strong communication skills

- Good team player, positive attitude, eagerness to learn

- Strong analytical & problem solving skill

- Minimum 1 year experience as QA within CS Area

 

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