Job Descriptions:

  • Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures.
  • Document call center processes and FAQs, and work on continous improvement
  • Achieve qualitative call monitoring & scoring goals as established
  • Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
 
Requirements:
 
  • Strong communication skills
  • Good team player, positive attitude, eagerness to learn
  • Strong analytical & problem solving skill 
  • Minimum 1 year experience as QAwithin CS Area
 

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