Job Description:

  • Responsible to identify and implement solutions to address inefficiencies within e-commerce Customer Service Operation.
  • Review and evaluate key performance metrics of CS operations and conduct deep-dive analysis to identify optimization suggestion.
  • Initiate, plan, execute, and monitor work process improvement by utilizing project management standards
  • Managing project risk; including development of contingency plans.
  • Build, lead and drive a team of your own to achieve the above objectives
  • Maintaining an awareness of potential interdependencies with other projects and their impact
  • Conducting a project evaluation review to assess how well the project was managed

Requirements:

  • Bachelor degree from reputable university
  • More than 5 years of work experience either in similar capacity
  • Strong analytical thinking, independent and highly driven
  • Excellent communication capability in English
  • Strong leadership skills and a good team player
  • Positive attitude and eager to learn
  • Work experience as a consultant from top tier consulting firms is preferred

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