Job Description:

  • Work closely across all Shopee countries to understand and take charge in the design of the business processes
  • Design, test and improve Salesforce CRM design and structure
  • Configuring basic Salesforce workflows and/or reports for both regional and country
  • Coordinate and roll out custom build functionality
  • Conduct training and devise learning materials to ensure uptake across countries
  • Document, manage and prioritize user requests for system changes
  • Provide analytical support on key business projects across the region
  • Conduct end to end project analysis of each successful country implementation
  • Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems
  • Pickup and solve the operational issues that reported by the user.
  • Monitor status of data integration with Salesforce as part of the daily SOP

 

Requirements:

  • Previous experience in configuring and implementing Salesforce
  • Experience in developing workflows, validation rules, reports and dashboards
  • Able to identify business needs and integrate business strategies into Salesforce
  • Able to conduct training to the key-user and end-user
  • Proven client-facing and stakeholder management skills
  • Experience in data migration and data loader
  • Preferred Skills
    • Previous experience in configuring and implementing Salesforce
    • Salesforce data modelling experience
    • Experience in data integration with Salesforce by using various ETL tools such as Mulesoft and Dataloader.io.

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