NOC (Network Operations Center) provides essential monitoring and troubleshooting support for Shopee’s severs and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues within a short period of time to bring Shopee's quality of services to new heights.

Job Description

  • Level I management, monitoring, and support for Shopee’s network infrastructure, servers and services
  • Monitor Shopee’s services and respond to graph/log anomalies, system alerts
  • Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
  • Provide first-level troubleshooting and support on system issues
  • Follow up proactively with internal or external parties for issue resolution progress
  • Summarize and report on monitored systems for service improvement
  • Work in shifts (24x7)

Job Requirements

  • Bachelor Degree in Engineering, IT or other relevant domain
  • Knowledge of computer systems and computer networks
  • Competent in technical report writing and documentation
  • Strong interpersonal skills and able to interact with all levels of employees professionally
  • 1-3 years relevant working experience are preferred; highly potential fresh graduates with no prior experience WILL be considered

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