Responsibilities

  • Make Shopee the most user-centred organisation by improving the reach and speed of user research
  • Build the team and processes to manage the end-to-end participant recruitment process in all Shopee locations. This includes:
    • Partnering researchers to identify key requirements for participants
    • Recruiting, screening and scheduling of participants
    • Communicating with participants before and after each study
    • Maintaining a database of research participants
    • Track and improve participant recruitment
  • Identify and implement tools and initiatives that will aid research (e.g. remote usability testing, user panels)
  • Plan and execute user empathy events
  • Source and evaluate research vendors when needed
  • Document and share lessons learned – develop and maintain team resources including training materials, best practices and commonly used resources
  • Work with local Shopee teams to build up recruitment teams and processes
  • Be willing to travel to Southeast Asia countries and Taiwan

Requirements

  • 3 – 8 years’ experience coordinating fast moving projects of varying levels of complexity.
  • Process and efficiency guru with strong attention to detail
  • Extremely organized self-starter
  • Strong communication skills in English
  • Verbal and written fluency in a Southeast Asian language is a big plus (e.g. Bahasa, Vietnamese, Thai)
  • Familiarity with SQL or strong willingness to learn

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