Job Description:

  • Respond to system queries, perform troubleshooting, and conduct research to identify solutions to the reported issues.
  • Able to build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress.
  • Work closely with the best Product Managers, Software Developers and QA Engineers in the e-commerce industry to improve our product to serve millions of users.
  • Learn how each of our products operates from the ground up.
  • Identify issue trends for reporting to all stakeholders to improve the system stability.
  • Bachelor in Engineering-related majors. Computer Science or a related discipline will be an advantage.
  • Relevant work experience in a similar role.
  • Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan.
  • Ability to work independently or with minimal assistance.
  • Good logical and structural thinking.
  • Strong sense of responsibility.
  • Be collaborative and supportive of teammates.


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