Analyzing and monitoring operational KPIs across the region
Conducting root cause analysis when operational performance fluctuate. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation.
Giving feedback to local ops teams about their operational performance, analysis of most common issues and development of next steps to solve them
Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes
Providing feedback to and working with other departments to improve overall operations efficiency
Streamlining and standardizing Operations SOP
Requirements:
Degree in Business, Engineering, Supply Chain management or relevant disciplines
Experience in order fulfilment / project coordination / ecommerce operations / bank operations / logistics
Excellent communication skills (written and verbal)
Proficient in Python/SQL
High energy, self-motivation & ability to thrive in a fast-paced start-up environment
Excellent ability to work in a regional team
Project management skills
Good knowledge in Microsoft excel
Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
