- Perform daily monitoring of payment channel (Credit card, Bank Transfer, Online Payment, Bill Payment)
- Manage the shift and ensure the daily payment operation.
- Helping support an effective control environment within payment team.
- Perform escalation when needed to relevant teams include regional team.
- Undertaking investigation for payment issues, monitoring risk and payment issue and take appropriate steps to mitigate
- Process ad-hoc requests and deal with all requests promptly, ensuring daily deadlines are met and targets are achieved.
- Act as second tier from CS team to solve any payment issue.
- Bachelor's degree in any related field
- 1-2 years working experience. Experience in payment will be a plus.
- Must be able to communicate in English both written and speaking.
- High Problem solving skill and being proactive
- Strong communication skills + Get it done attitude
- Hard working, stress tolerance and able to work under pressure environment
- Good analytical skills