Responsibilities:

  • Analyze and monitor KPIs and operation performance. Provide relevant and timely information via logistics reporting. Highlight key indicators that would have an impact on the business.
  • Manage and clear logistics backlogs, i.e. ensuring orders are delivered on time.
  • Analyze business processes, locate pitfalls and propose improvement plans
  • Understand the current system capabilities and limitations and work with stakeholders to define business requirements
  • Possess the ability to troubleshoot logistics related issues and liaise with the technical team in resolving them.
  • Ensure accounting and reconciliation data are recorded accurately and truthfully.
  • Working closely with all sub-divisions of Operations Teams for all operations related to Logistics
  • Perform other duties relating to the operation of the department. Perform other duties as assigned by the line manager
  • Handle customers' enquiries, requests and complaints relating to logistics services.
  • Resolve seller and buyer issues by investigating problems; developing solutions; preparing reports; making recommendations

Requirements:  

  • Thai nationality
  • Genuine interest in Ecommerce industry
  • Minimum Bachelor’s degree in Business Administration / Logistics Management or any related field      
  • 1-3 years working experience in Order Fulfillment / project coordination / ecommerce operations
  • High energy, self-motivation and ability to thrive in a fast-paced start-up environment
  • Strong analytical, critical thinking and excellent problem solving skills
  • Good knowledge in Microsoft Excel and PowerPoint (SQL is a plus)
  • Results driven & customer focused attitude
  • Good team player with positive attitude and a strong sense of integrity and responsibility
  • Self-starter with a strong sense of curiosity
  • Excellent communication skills in Thai and English (written and verbal)
  • Previous entrepreneur experience is a plus

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