Tasks
- Monitor payment transactions and conduct reconsolidation of transactions
- Manage all payment channels, handle payment-related records, reports and contracts
- Work with the Customer Support teams to handle user inquiries and troubleshooting of payment-related issues
- Document payment processes and FAQs and work on continuous process improvement
- Develop new payment channels
- Act as the focal point of contact with the technical team for payment channel integrations
Requirements
- Both Fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
- Strong communication skills in email, face-to-face conversation and messenger discussion
- Strong logical thinking and problem-solving skills at all times
- Good team player, positive attitude and eager to learn
- Driven and motivated
- Has passion in the eCommerce industry
- Previous experience in payment is a plus
