Job Description:
  • Develop and implement best practices/policies for Cross Border sellers in the areas of fulfillment, customer service and listing quality
  • Collaborate with different markets to analyze seller performance and roll out Cross Border initiatives
  • Analyzing and monitoring operational KPIs across the region
  • Conducting root cause analysis on operational performance issues. Build up the knowledge base
  • Providing feedback to and working with other departments to improve overall operations efficiency


  • Degree in Business, Engineering or relevant disciplines
  • At least 2-4 years of working experience 
  • Analytical, data-driven and detail oriented
  • Ability to independently lead projects and engage discussions with various internal & external stakeholders
  • Ability to communicate concepts and ideas to different stakeholders (written, verbal)
  • Project management skills
  • Self-motivated, proactive in learning and able to work under pressure.
  • Experience in Excel is a must, VBA and SQL are a plus
  • Knowledge in Mandarin is advantageous for liaising with Chinese counterparts
  • Enthusiasm for Southeast Asia and e-commerce

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