Cross Border Regional Operations

Job Description:

• Develop and implement best practices/policies for Cross Border sellers in the areas of fulfillment, customer service and listing quality
• Collaborate with different markets to analyze seller performance and roll out Cross Border initiatives
• Analyzing and monitoring operational KPIs across the region
• Conducting root cause analysis on operational performance issues. Build up the knowledge base
• Providing feedback to and working with other departments to improve overall operations efficiency

Requirements:

• Degree in Business, Engineering or relevant disciplines
• At least 2-4 years of working experience 
• Analytical, data-driven and detail oriented
• Ability to independently lead projects and engage discussions with various internal & external stakeholders
• Ability to communicate concepts and ideas to different stakeholders (written, verbal)
• Project management skills
• Self-motivated, proactive in learning and able to work under pressure.
• Experience in Excel is a must, VBA and SQL are a plus
• Knowledge in Mandarin is advantageous for liaising with Chinese counterparts
• Enthusiasm for Southeast Asia and e-commerce