Job Description:
- Develop and implement best practices/policies for Cross Border sellers in the areas of fulfillment, customer service and listing quality
- Collaborate with different markets to analyze seller performance and roll out Cross Border initiatives
- Analyzing and monitoring operational KPIs across the region
- Conducting root cause analysis on operational performance issues. Build up the knowledge base
- Providing feedback to and working with other departments to improve overall operations efficiency
Requirements:
- Degree in Business, Engineering or relevant disciplines
- At least 2-4 years of working experience
- Analytical, data-driven and detail oriented
- Ability to independently lead projects and engage discussions with various internal & external stakeholders
- Ability to communicate concepts and ideas to different stakeholders (written, verbal)
- Project management skills
- Self-motivated, proactive in learning and able to work under pressure.
- Experience in Excel is a must, VBA and SQL are a plus
- Knowledge in Mandarin is advantageous for liaising with Chinese counterparts
- Enthusiasm for Southeast Asia and e-commerce
