Responsibilities:

  • Lead customer service agents of e-commerce business
  • In charge of customer service related KPIs
  • Manage the development and implementation of operational strategies for customer service management
  • Ensure that all subordinates are working effectively and follow all technical and company service processes
  • Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers
  • Manage, train and coach contact center’s team members and monitor staff’s performance according to established monitoring standards
  • Handle customer and sellers queries and complaints
  • Ensure operation support provided is able to meet service commitment and customer requirement.
  • Ensure smooth running of daily processes to meet service commitment level

 

Qualifications:

  • Bachelor's Degree in any related fields.
  • Thai nationality ONLY
  • At least 5 working experiences in managing the agent team 
  • Good command of written and spoken English
  • Excellent communications and inter-personal skills
  • Good service mind with the ability to handle customer's complaint and inquiry
  • Leadership ability to include demonstrated ability to develop team

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