• Drive improvements to create a delightful customer experience
  • Understand the customer experience through regular tests
  • To prepare weekly and any other periodic management reports
  • Perform tests to ensure the stability of the platform including identifying bugs, find out the root cause, and report them to the respective teams
  • Perform User Acceptance Tests (UAT) to ensure new features are tested properly and without errors before rolling out to users
  • Collect and analyze internal and market data to derive business insight to improve user experience, including periodically competitor analysis and constant review on internal Standard Operating Procedures (SOP)
  • Able to organize, supervise and provide guidance to all down line supervisory staff during the absence of team leader


  • Strong communication skills in English (verbal and written)
  • Fluency in reading Mandarin are pluses
  • Expert in Microsoft office products (Excel, PowerPoint, Word)
  • Critical thinking and problem-solving skills
  • Strong analytical skills with strong business sense
  • Self-starter with strong sense of curiosity
  • Systems thinker with ability to understand the holistic picture and complex considerations
  • Good team player with positive attitude and strong sense of integrity and responsibility
  • Able to work under pressure with fast paced environments
  • Must be able to work with tight deadlines
  • Ability to work with minimal guidance
  • Holds a Bachelor’s degree in any field

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