- Manage sellers store on Shopee platform.
- Responsible in content integrity, which includes product uploads, stock sync and quality check.
- Adhering to service level agreements for incoming buyer chats.
- Liaise with other departments such as Customer Service, Warehouse, or Logistics teams as required to resolve user issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Demonstrates effective, clear and professional written and oral communication.
- Candidates with experience as well as fresh graduates are both welcomed (we are open
- for discussion based on your experience).
- Excellent in both written and verbal communication.
- Strong logical thinking and problem-solving skills.
- Good team player, positive attitude and eager to learn.
- Driven and motivated.
- Has passion in the eCommerce industry.
- Experience in eCommerce is a plus.