Task

  • Manage sellers store on Shopee platform.
  • Responsible in content integrity, which includes product uploads, stock sync and quality check.
  • Adhering to service level agreements for incoming buyer chats.
  • Liaise with other departments such as Customer Service, Warehouse, or Logistics teams as required to resolve user issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Demonstrates effective, clear and professional written and oral communication.

 

Requirement

  • Candidates with experience as well as fresh graduates are both welcomed (we are open
  • for discussion based on your experience).
  • Excellent in both written and verbal communication.
  • Strong logical thinking and problem-solving skills.
  • Good team player, positive attitude and eager to learn.
  • Driven and motivated.
  • Has passion in the eCommerce industry.
  • Experience in eCommerce is a plus.

 

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