• Monitor real time queues and identify high risk transactions within the business portfolio.
  • Verified transactions with different mode of payments such as (COD, Credit cards, etc...).
  • Ensure confidentiality of all information collected during investigation.
  • Identify fraudulent transactions and cancel them from further processing.
  • Interact with banks and customers to validate information and to confirm or cancel authorizations.
  • Reviewed, investigated and resolved irregular transactions reported by end users.
  • Initiate Refund reversal to the account of the customer.
  • Brain storming with team leader to solve transaction related issue and improve payment process.
  • Assisting team leader in other tasks assigned.


  • Preferred background in business administration/ finance/ banking/ accounting.
  • Have knowledge/ experience in payments & banking, transactions & order processing, accounting, risk management.
  • Good at communication, negotiation and problem solving.
  • Work independently and proactively take on new responsibilities where most needed.
  • Good at data analysis skills and Microsoft Excel.
  • Humble and willing to learn every day.


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