Tasks

- Handle customer inquiries, issues or even feedback (ie. sellers and buyers/users) in both verbal and written forms.

- Provide accurate information and assistance in a professional matter to customers.

- Respond to all customers’ requests in an accurate and timely manner.

- Document call center processes and FAQs, and work on continuous process improvement.

- Be the voice of customers to provide feedback to the company.

- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.

- To be able to restore issues by providing service recovery to the customers.

Requirements:

- Both Fresh graduates or with experienced applicants are welcome (we can discuss the entry level based on your previous experience).

- Strong communication skills in English verbal and written forms.

- Logical thinking and problem-solving skills at all times.

- Good team player, positive attitude and eager to learn.

- Driven and motivated.

- Shifts involved, required to work on night shifts, weekends and public holidays.

- Has passion in eCommerce industry.

- Previous experience in customer service is a plus.

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