Act as interface between buyer and seller, setting realistic expectations, resolving fulfilment related problems and providing support to customer ensuring a high level of satisfaction.
Ensure resolution of fulfilment related problems and disputes
Provide effective solution for customer disputes issue
Assisting in developing and improving existing dispute process
Assume additional responsibilities as assigned.
Requirement
Good degree from a recognized university
Both Fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
Strong communication skills in email, face-to-face conversation and messenger discussion
Strong logical thinking and problem-solving skills at all times
Good team player, positive attitude and eager to learn
Driven and motivated
Has passion in the eCommerce industry
Previous experience in dispute is a plus
Previous experience in using Zendesk system is a plus
