Reporting to the Head of Fulfillment, the Warehouse Manager will be responsible for:

 

  • Inventory Management (inbound of new products, stock taking and put-away stock from suppliers)
  • Dispatch (Picking, packing, shipping with logistics providers)
  • Returned Goods (processing reverse flow orders back to sellers)
  • Training & Operational Excellence

 

Other responsibilities:

  • Ensure accuracy of assorted inventory and proper handover to third party partners
  • Project planning for expansion and capacity planning for Tier-1 events
  • Lead introduction of process changes and ensure operational excellence
  • Train all staff on newly introduced process changes
  • Revamp SOPs to ensure operational efficiency
  • Oversee Warehouse IT system and operations, and coordination with Regional Teams to handle IT issues, stuck or lost orders; this includes rolling-out new features.
  • Responsible for driving cost reductions and efficiency improvements across Shopee Warehouse.
  • Ensure constant Improvement of operational KPIs
  • Ensure workplace’s health and safety requirements are met and take responsibility for the security of the building and stock
  • Maintain housekeeping of warehouse premises and its surrounding area
  • Support operational improvement initiatives as directed by the Head of Business Development, and Head of Operations

 

Ideal experience:

  • Bachelor’s Degree or higher in related field
  • Has held a leadership role within a function or team, within a fulfillment center environment
  • Experience in ecommerce fulfillment highly desired
  • Ability to communicate clearly, effectively and with enthusiasm (verbal communication skills) in English and Filipino
  • Ability to work in an environment that is fast-paced and constantly changing to achieve innovative solutions
  • Strong analytical skills to be able to interpret, report and plan based on metrics
  • Familiarity with Warehouse Management System functionality
  • Ability to use Microsoft Office to analyze and present metrics and KPI’s
  • Working knowledge of VBA and Excel Macros is a distinct advantage
  • Leadership, teamwork and experience in staff development
  • Ability to successfully engage and lead individual and team discussions and meetings
  • Ability to work with other departments, understand their processes and their constraints
  • Ability to handle multiple tasks, to prioritize those tasks and meet deadlines

 

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