Analyzing and monitoring operational KPIs across the region (including logistics, payment, customer satisfaction, listing, etc.)
Conducting root cause analysis when operational performance fluctuate. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation
Giving feedback to local ops teams about their operational performance, analysis of most common issues and development of next steps to solve them
Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes
Providing feedback to and working with other departments to improve overall operations efficiency
Streamlining and standardizing Operations SOP
Requirements:
Currently pursuing a degree in Business, Engineering, Supply Chain management or relevant disciplines
Excellent communication skills (written and verbal)
High energy, self-motivation & ability to thrive in a fast-paced start-up environment
Project management skills
Good knowledge in Microsoft Excel and Python
Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
Proficiency in Bahasa, Thai, Vietnamese is a bonus
Time Period:
Please state your availability clearly in the comments section (Start date, End date, part-time or full-time)
Full-time interns preferred (3-6 months)
Students who can commit part-time, minimally 3 working days a week, are also welcome to apply
