The fulfillment process can make or break a merchant, and at Auctane, we’ve built four exceptional products that help online sellers of all sizes get products into the hands of their customers quickly and efficiently. E-commerce is constantly changing, and our brands must evolve to align with merchant’s needs.

Strategic Imperative:

We’re looking for an Manager, Events Marketing who can help us grow awareness, interest, and sign-ups for our products (ShipStation, ShippingEasy, ShipWorks, and ShipEngine) through in-person and virtual events.

Primary Objectives:

  1. Event Strategy
  2. Reporting & Analytics
  3. Testing / Optimization
  4. Budget Management

Essential Position Duties (typically daily, weekly, monthly): 

  • Event Strategy. Meet with Brand Managers to determine what type(s) of events will help them achieve their business goals and then work to build an annual calendar. This may include activities such as in-person or virtual customer workshops (ShipStation University), virtual partner events (Sip & Ship), trade shows, and local in-person meetups. You will also liaison with our international team to ensure they have everything they need for regional events in Europe and Australia.
  • Conference Assessment. You evaluate whether Auctane brands should participate in a specific conference and present your assessment to Auctane leadership for approval. Your job is to learn each brand’s objectives when attending events, and make sure that the events that we participate in match these goals.
  • Pre-Conference Logistics. You will keep track of various pre-conference logistics such as selecting and training Auctane representatives to attend the event, securing flights and hotels, as well as executing necessary pre-conference tasks and details. You will also schedule pre-event meetings for our larger events so the team(s) attending feel prepared and up-to-date on the event details. In order to do this well, you must be very detail-oriented and able to coordinate efforts between internal and external vendors.
  • Event Creative. You will plan creative ways that ShipStation, ShippingEasy, ShipWorks, and ShipEngine can stand-out during events. This may involve social media marketing during the event, contests to incite booth traffic, etc. This is the fun part! The best candidate for the job will have ideas on marketing pre, during, and post events to ensure we have overall success.
  • Local Events. You will be on a mission to help ShipStation, ShippingEasy, and ShipEngine achieve an active, positive presence in the local Austin community. You will determine local events to participate through sponsorships, speaking engagements, talent recruitment, and brand visibility. This also includes creating local events for users, partners, and the ecommerce community to learn more about and interact with our brands.
  • Event Lead Follow Up. You will have a plan in place to follow up with leads or customers after the event.
  • Event Recap. After following up with leads, you will compile, for each event, the overall event results. This will include number of attendees, staff and attendee feedback, number of users we interacted with, number of partners in attendance, pictures, marketing strategy (pre, during, and post), leads - trial sign ups and conversions, and holistic event ROI by determining how many new customers our brands gained through the event to help evaluate if acquisition of new customers outweighed the cost. Not all events will generate new leads, but they may have other benefits or objectives such as: connecting with current customers or partners, exposure in the industry, etc. You will advise on future participation for each event.
  • Swag, Flyers, Handouts. You will be on a mission to find the best swag and flyers that we can hand out during events. You will work with our Events Coordinator to coordinate deliverables with vendors to be sure that the swag item is the right quality and quantity.
  • Internal Events. You will work along with the Head of People and members of our Partner teams to help plan internal events.
  • Testing / Optimization. Continually strive for better results. Test and optimize all efforts. Question status-quo. Learn from and apply learnings from other sources beyond our efforts. Ensure we are making data driven decisions.
  • Reporting and Analytics. Develop a deep understanding of the numbers behind our efforts. Think of reporting and analytics as an integral part of the planning and implementation of all campaigns. Develop and maintain dashboard(s) to allow for easy sharing as well as actionable use. Understand the difference between interesting and actionable information.
  • You will be responsible for building an annual budget for our Events program and recording expenses on a monthly basis.
  • Desire to Learn & Grow. You are eager to learn new skills and try new approaches to your craft. You’ll spend time learning our products so you’re a good representative of each brand at various events.

Education and/or Experience:                                                     

  • Bachelor’s degree, preferably in marketing, business, or related field
  • Five or more (5+) years’ experience directly managing in-person and virtual events, preferably in the ecommerce and/or software industry.
  • One or more years (1+) years’ experience supervising/managing a team.
  • Experience with tools like GoToWebinar and Splash.
  • Demonstrated success in event management and project management with a focus on operational excellence

Skills and Knowledge:

  • Exceptional Communication Skills. You’re prepared to communicate the status of a project at any time, with anyone. You feel comfortable standing in front of a room of people and communicating information.
  • A willingness to travel (as needed), and ability to work independently and autonomously
  • Excellent organizational and time management skills.
  • Strong leadership skills.
  • Exceptional communication skills – including written, interpersonal, and public speaking
  • Ability to meet multiple concurrent deadlines in a fast-paced environment.
  • Exceptional customer relationship management skills.
  • High level of initiative and follow through.
  • Ability to be creative, have fresh ideas, and bring a unique perspective.

Computer/Software/Application Proficiency:                                          

  • Google Suite
  • GoToWebinar and Splash

Travel Requirements:

  • 30% travel to visit partners and attend events.
  • Valid Driver’s License with proof of automobile insurance.

Additional Position Duties:  – (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

#LI-IL1

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education
+ Add Another Employment


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ShipStation Careers are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.