The primary purpose of this position is to aid in setup, configuration, and maintenance of various applications used in support, sales, marketing, and product engineering. You will also participate in the development and certification of product functionality across multiple applications.
Responsibilities:
Manage daily operations of our SaaS application deployments
User configurations including profiles, roles, etc
Scoping security controls and applying permission sets appropriately
Configure and manage integrations
Develop, Implement and maintain Internal tools as requested by various departments
Oversee applications used by the support & engineering teams (example Zendesk, JIRA, Azure)
Research ways to increase efficiency with the tools we use
Maintains main customer service applications used by multiple department
Troubleshoot and solve day to day application issues
Use applications like Jira and Zendesk to manage reported issues
Research, replicate and solve application issues
Framework and Technical Process Management
Develop a process for maintaining our main sales and support business applications
Maintain and improve the framework for applications like Zendesk and JIRA
Develop new workflows for increased efficiency
Development and Coding
Development of Automation processes with customer facing team applications
Implementing API Integrations to connect systems and data
Develop and create customized reports and dashboards for users at all level of the organization
Perform QA testing for iterative development cycles across various application projects
Release & environment management
Education and/or Experience:
Bachelor’s degree preferred
Four years experience in a customer-facing helpdesk environment
2+ years of SaaS systems administration experience
Skills and Knowledge:
Proficiency in the administration of some or all of the following: JIRA, Zendesk, Okta, Azure, G Suite.
Experience with SAML SSO integrations
Ability to troubleshoot and problem solve
Strong communication skills.
Ability to speak to a technical level that’s suitable for the audience.
Able to discuss and act responsibly upon Least Permissive security practices
Computer/Software/Application Proficiency:
Salesforce (Administrator or Developer certifications preferred)
ZenDesk Suite Administration
Tray.io programming
ShipStation
Jira
Github
REST and SOAP standards of API frameworks
Equal Opportunity Employer/Veterans/Disabled
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