Auctane is a team of shipping and software experts with a passion for helping merchants fulfill their most audacious dreams. Our software solves ecommerce problems so our customers can scale their businesses on demand. At Auctane, you’ll join a team that’s committed to a singular mission: to enable the entrepreneurial spirit across the globe. We’re obsessed with making sure merchants are free to focus on creating remarkable products and connecting with customers everywhere.

The Auctane family includes ShipStation, ShipWorks, ShipEngine, and ShippingEasy. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. We’re a fast-moving, high-growth startup backed by a $5B public company, with offices in Austin, London, and Sydney. We’ve been named a Best Place to Work by the Austin American-Statesman. If you like working with the best on some of the most complex, exciting problems in global business, you’re home. Learn more at: www.auctane.com

The Role:

The primary purpose of the Sr. Systems Administrator (Enterprise Systems Administrator) position is to aid in setup, configuration, and maintenance of various applications used in support, sales, marketing, and product engineering. You will also participate in the development and certification of product functionality across multiple applications.

Responsibilities:

  1. Manage daily operations of our SaaS application deployments
    • User configurations including profiles, roles, etc
    • Scoping security controls and applying permission sets appropriately
    • Configure and manage integrations
  2.  Develop, Implement and maintain Internal tools as requested by various departments
    • Oversee applications used by the support & engineering teams (example Zendesk, JIRA, Azure)
    • Research ways to increase efficiency with the tools we use
    • Maintains main customer service applications used by multiple department
  3.  Troubleshoot and solve day to day application issues
    • Use applications like Jira and Zendesk to manage reported issues
    • Research, replicate and solve application issues
  4. Framework and Technical Process Management
    • Develop a process for maintaining our main sales and support business applications
    • Maintain and improve the framework for applications like Zendesk and JIRA
    • Develop new workflows for increased efficiency 
  5. Development and Coding
    • Development of Automation processes with customer facing team applications
    • Implementing API Integrations to connect systems and data
    • Develop and create customized reports and dashboards for users at all level of the organization
    • Perform QA testing for iterative development cycles across various application projects
    • Release & environment management

Education and/or Experience:                  

  • Bachelor’s degree preferred
  • Four years experience in a customer-facing helpdesk environment
  • 2+ years of SaaS systems administration experience

Skills and Knowledge:

  • Proficiency in the administration of some or all of the following: JIRA, Zendesk, Okta, Azure, G Suite.
  • Experience with SAML SSO integrations
  • Ability to troubleshoot and problem solve 
  • Strong communication skills.
  • Ability to speak to a technical level that’s suitable for the audience. 
  • Able to discuss and act responsibly upon Least Permissive security practices

Computer/Software/Application Proficiency:                 

  • Salesforce (Administrator or Developer certifications preferred)
  • ZenDesk Suite Administration 
  • Tray.io programming
  • ShipStation
  • Jira
  • Github
  • REST and SOAP standards of API frameworks

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

#LI-MF1

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education
+ Add Another Employment


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ShipStation Careers are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.