IT Operations is responsible for the smooth functioning of the infrastructure and operational environments, including network infrastructure, device management, computer operations, software management, and help desk services for an organization.

This department determines the way the organization manages software and hardware and includes other IT support, such as network administration, device management, assets management, and help desks of all kinds. The department is critical to ensure users are provided a functional work environment.

The Helpdesk Administrator will be the front-facing member of the IT team and interact with a wide range of internal users. The role is responsible for providing excellent internal support experiences and working to resolve support issues in a prompt and professional manner.

This is an ONSITE position in Austin, TX.

Primary Objectives:

  1. Read or listen to client problems and collect necessary information to identify and solve technical issues.
  2. Deploy and track equipment and software usage using asset management procedures.
  3. Monitor and respond quickly to incoming support requests.

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Position Duties:

  1. Read or listen to client problems and collect necessary information to identify and solve technical issues.
    • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of end-user problems.
    • Research appropriate solutions to solve issues as necessary
    • Triage and resolve incoming support requests following company Service Level Agreement guidelines
  2. Deploy and track equipment and software usage using asset management procedures.
    • Assist in maintaining an accurate inventory of on-hand equipment.
    • Perform routine license audits on company software
  3. Monitor and respond quickly to incoming support requests.
    • Use internal monitoring tools to proactively track and diagnose issues with network or equipment issues.
    • Support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment.
    • Provide status updates to submitted issues to employees and managers 

Additional Position Requirements:  – (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do).

  • Working knowledge of Mac and PC environments.
  • Amazing troubleshooting skills.
  • Ability to quickly adapt and learn with minimal oversight.
  • Enjoy end-user support and face-to-face interactions.
  • Previous experience in a similar role or have proven strong technical skills.
  • Be able to lift 50+ lbs.
  • Be able to navigate between company locations as necessary. ( We have two locations that are 2 blocks apart)

Education and/or Experience:                  

  • Associate/Bachelors in Information Technology - preferred
  • One to Two (1-2) years helpdesk experience - preferred

Skills and Knowledge:

  • Ability to quickly adapt and learn with minimal oversight. 
  • Be capable of troubleshooting complex issues.

Computer/Software/Application Proficiency:                

  • Working knowledge of MacOS/Windows devices.
  • Experience with SSO software - preferred
  • Experience with help desk software - preferred

Travel Requirements:

  • Some travel is required – less than 10%

#LI-MF1

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste
When autocomplete results are available use up and down arrows to review
+ Add Another Education
+ Add Another Employment

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ShipStation Careers are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.