Every day, the complex challenges of global shipping and logistics bring growing pains that fast-growing online brands struggle to negotiate.  Getting products into the hands of customers quickly and affordably is a challenge for most. At Auctane, we serve and champion these merchants every day. Our software stack solves shipping and logistics problems that arise as merchants scale, so they can focus their time, energy, and resources on what matters most.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, and ShippingEasy. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

A wholly-owned subsidiary of (Nasdaq: STMP), Auctane is headquartered in Austin, TX, with offices in St. Louis, London, and Sydney.

The Team:

The Auctane Strategy & Insights team is responsible for delivering accurate data on business performance & actionable insights to partners across the Auctane e-commerce products, our parent company (, and external partners.  These responsibilities are delivered through the definition & refinement of the company’s Key Performance Indicators (KPIs), setting goals against these KPIs, measuring performance against these goals, and recommending (and, when applicable, implementing) actions to drive improved performance. Also, the Strategy & Insights team partners with stakeholders from across the business to guide strategic planning and decisions through the use of external market research and trends from the analysis of internal data.

The Role:

The Senior Business Analyst is responsible for producing analysis, reporting on business performance (revenue/expense/customer trends), modeling impact of investment, and root cause analysis. This role focuses on analyzing data collected from the Auctane subsidiaries, primarily revenue and internal customer performance. This role balances analysis activities with active partnering across all functional areas of Auctane.


  • Display expertise in the Auctane subsidiary business models and operating plan.
  • Partner with functional leaders and drive awareness of impact based on analysis and business model knowledge.
  • Maintain operating model and variance reporting throughout the fiscal year.
  • Business Analytics on our existing products to understand the current state and provide recommendations on how to improve our business to drive additional revenue.
  • Uses underlying business trends and activities in the market to identify & quantify risks and opportunities for the business as part of planning & decision making. 
  • Regular and ad hoc analysis on initiatives’ results. 
    • Presentation of the results to Auctane Executive Leadership and occasionally to other colleagues from other Departments / Subsidiaries (e.g., Business Development, Product, Sales).
  • Recommends value-add initiatives and guide functional partners through implementation.
  • Gather requirements for data and BI products.
  • Collaborates with internal stakeholders to help them manage programs/plans to meet business objectives, including gathering insights and making recommendations to develop strategies and creating a list of companies for business development initiatives.
  • Participates in improvement projects to automate reporting for Global Team needs.
  • Leverages historical data and predictive models to identify factors that impact KPIs and recommend actions to drive future performance.
  • Maintains coverage of the eCommerce market and large, public, companies operating in space.

Required Education and/or Experience:                  

  • Bachelor’s Degree or equivalent years’ experience. 
  • Five or more (5+) years of relevant work experience.
  • Three or more (3+) years’ experience in relational database concepts with expert knowledge of SQL
  • Three or more (3+) years of experience modeling investment opportunity or financial planning
  • One or more (1+) years of experience managing and developing business intelligence solutions, such as Tableau, Looker, or Sisense for Cloud Data Teams
  • Experience in a fast-paced, startup environment
  • Strong track record of learning new tools, technologies, and frameworks

Preferred Education and/or Experience:

  • Experience with data analysis in SQL, presentation of data
  • Experience working with an income statement or knowledge about revenue and business drivers
  • Experience with presenting data in a BI tool
  • Experience with modeling the financial impact of strategic initiatives, including sensitivity analysis
  • Experience with generalized linear modeling or clustering

Skills and Knowledge:

  • Business acumen is required - understanding the levers to pull to produce growth and associated risks.
  • Expert knowledge of SQL. 
  • Strong PowerPoint and Microsoft Excel skills are required.
  • Understands descriptive statistics.
  • Strategic Bias - weighing scale vs. expediency and can identify opportunities and risks within existing systems.
  • Ability to clearly and concisely communicate results and insights to management and directors.
  • Able to effectively combine quantitative data and qualitative information to communicate the “So What” of a situation to drive actionable insights.
  • Passion for customers and interest in eCommerce.
  • Ability to work cross-functionally to understand and deliver on business needs.
  • Data management skills (cleaning, linking, analyzing, reporting).
  • Able to balance fun & positive working relationships with the need to have direct conversations around business performance.

Computer/Software/Application Proficiency:              

  • SQL
  • Microsoft Excel
  • Google Docs

Travel Requirements:

  • None

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.


Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education
+ Add Another Employment

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ShipStation Careers are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.