Us:

Every day, the complex challenges of global shipping and logistics bring growing pains that fast-growing online brands struggle to negotiate.  Getting products into the hands of customers quickly and affordably is a challenge for most. At Auctane, we serve and champion these merchants every day. Our software stack solves shipping and logistics problems that arise as merchants scale, so they can focus their time, energy, and resources on what matters most.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, and ShippingEasy. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

A wholly-owned subsidiary of Stamps.com (Nasdaq: STMP), Auctane is headquartered in Austin, TX, with offices in St. Louis, London, and Sydney.

Role:

The Manger, Sales Operations is responsible for managing our Sales Operations staff in a fast paced, demanding environment. Responsible for driving performance, developing and driving efficiency projects, producing quality work and ensuring all Operations responsibilities are delivered on time. This position reports to the Senior Director, Sales.

Responsibilities:

  1. Work with Salesforce Admins on CRM (salesforce) enhancements through design, documentation and business requirement development
  2. Work collaboratively with the global sales team to drive enhancements to system infrastructure within the tech stack
  3. Work closely with Sales, Services and Business Operations leadership to operationalize the sales process and strategic initiatives through technology enablement
  4. Develop and implement policies and procedures to ensure Sales data integrity and compliance with Business Operations.
  5. Project manage strategic initiatives for the Sales team
  6. Deliver regional performance insights to enable sales leadership to make faster, informed strategic business decisions
  7. Automate manual sales department tasks.
  8. Manage Sales Training Program.
    1. Update current training program and own all sales training needs.
    2. Create training curriculum and supporting materials.
    3. Facilitate team training sessions. 
  9. Perform other duties as requested.

Education and/or Experience:                  

  • Bachelor’s degree is preferred
  • Three (3) years’ Sales and account management experience

Skills and Knowledge:

  • Extensive first-hand experience with Salesforce and other sales acceleration platforms and demonstrated ability to improve Sales productivity
  • Strong Sales acumen
  • Strong analytical skills and experience with BI tools
  • Self-starter and displays ownership of initiatives
  • Enjoys collaborating with others and winning as a team
  • Ability to problem solve
  • Proven experience as a strong sales representative is a plus

 Computer/Software/Application Proficiency:                                                   

  • Working knowledge of Salesforce
  • Proficiency in Excel

 Travel Requirements:

  • N/A

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If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

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