The Auctane Strategy & Insights team is responsible for delivering accurate data on business performance & actionable insights to partners across the Auctane e-commerce products, our parent company (Stamps.com) and external partners.  These responsibilities are delivered through the definition & refinement of the company’s Key Performance Indicators (KPIs), setting goals against these KPIs, measuring performance against these goals, and recommending (and when applicable, implementing) actions to drive improved performance.   In addition, the Strategy & Insights team partners with stakeholders from across the business to drive strategic planning and decisions through the use of external market research and trends from analysis of internal data.

The Manager, Market Research is responsible for producing analysis and reports around qualitative and quantitative market research, competitive intelligence, and customer needs. This role focuses on analyzing data collected through market research, competitive insights and market landscape information and making strategic recommendations to advance the overall strategy based on findings.

Responsibilities:

  • Market research on new geographies (countries / regions) and high-level summary of key trends, metrics, players in the space with suggestions of actionable tasks that would help in our global expansion efforts.
  • Establishing relationships with local players to gather information and initiate potential business development opportunities and provide independent judgment on those potential partnerships.
    • Presentation of the results and recommendations to Auctane Executive Leadership and occasionally to other colleagues from other Departments / Subsidiaries.
    • Interpret data and analyze results and provide ongoing reports including actionable insights to the Auctane Executive Leadership.
  • Research on strategic initiatives and monitoring key trends within eCommerce / Shipping / Logistics and provide suggestions towards next steps and directions to the company.
  • Based on yearly planning and ad hoc needs gather intel and have a deep dive on a number of new initiatives. 
  • Extract, analyze, and synthesize qualitative and quantitative data from a variety of sources and across multiple dimensions, including reports, research paper and internal data to measure and report on our current product trends and provide suggestions towards next steps.
  • Acquire, compile, and use data from a variety of sources to evaluate potential new product ideas and provide suggestions to senior management.
  • Ability to clearly and concisely communicate results and insights to management and directors.
  • Conduct market research to identify new revenue opportunities, present the latest industry trends, and the competitive landscape.
  • Learn and utilize advanced quantitative methods and “outside-the-box” thinking to help answer complex business questions.
  • Collect and analyze data through research studies and other data collection approaches to evaluate consumer trends and make recommendations. 
  • Extracting key information from available resources (news, reports, materials from conferences etc.).
  • Research on new tools / vendors within the eCommerce ecosystem by initial desk research followed by engagement with solution providers.
  • Collaborate with internal stakeholders to assist them in managing programs / plans to meet business objectives, including gathering insights and making recommendations to develop strategies and / or creating a list of companies for business development initiatives.
  • Preliminary work to build an eCommerce ecosystem map and key players in each segment
    • Deep dive into selected segments by understanding the value proposition of those vendors / solutions, competitive analysis on available solution providers. 
    • Establishing relationships with solution providers to gather information and initiate potential business development opportunities.
    • Presentation of the results to Auctane Executive Leadership and occasionally to other colleagues from other Departments / Subsidiaries (e.g. Business Development, Product, Sales).
  • Business Analytics on our existing products to understand current state and provide recommendations on how to improve our business to drive additional revenue.
  • Participate in improvement projects to automate reporting for Global Team needs.
  • Leverage historical data and predictive models to identify key historical factors that impact key KPIs and recommend actions to drive future performance.
  • Using underlying business trends as well as activities in the market to identify & quantify risks and opportunities for the business as part of planning & decision making.
  • Regular and ad hoc projects to analyze results of some projects / initiatives, make recommendations on potential trends and improvements.
    • Presentation of the results to Auctane Executive Leadership and occasionally to other colleagues from other Departments / Subsidiaries (e.g. Business Development, Product, Sales).

Required Education and/or Experience:                  

  • Bachelor’s degree or equivalent years’ experience in business, marketing.
  • Five or more (5+) years’ experience in a market research/analyst role.
  • At least One year (1) supervisory experience. 
  • Prior market research, education, or business analyst experience preferred.
  • Prior qualitative and quantitative data mapping experience preferred. 
  • Experience with one or more quantitative research tools (QuestionPro, Survey Monkey, etc.) desired.

Skills and Knowledge:

  • Strong PowerPoint and Microsoft Excel skills required.
  • Good communications skills (written and verbal) to present insights / recommendations to Colleagues, Senior Management and Business Partners.
  • Able to effectively combine quantitative data and qualitative information to communicate the “So What” of a situation to drive actionable insights.
  • Passion for customers and interest in eCommerce.
  • Ability to work cross functionally to collaboratively understand and deliver on business needs.
  • Data management skills (cleaning, linking, analyzing, reporting).
  • Able to balance fun & positive working relationships with the need to have direct conversations around business performance.

Computer/Software/Application Proficiency:              

  • Microsoft Excel
  • Microsoft PowerPoint
  • QuestionPro preferred 
  • Survey Monkey preferred

Travel Requirements:  

  • Less than 10%; (attending conferences / trade shows, customer / partner visits)

Additional Management Responsibilities:

    • Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
    • Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination 
    • Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
  • Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
  • Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation,  relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

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