The Sales Development Representative performs a high-volume of cold-call engagements, actively uses their discovery and listening skills to identify potential customers, generate net new opportunities which are passed to their region’s sales team and ensure the accuracy of SFDC data. This role reports to the Manager, Inside Sales.

 Primary Objectives:

  1. Prospect, qualify and develop leads into sales-ready opportunities
  2. Document all activities in our CRM system to ensure efficient lead management
  3. Meet or exceed monthly and quarterly new opportunity generation metrics
  4. Meet or exceed daily call and email metrics

 Qualifications -

  1. Prospect, qualify and develop leads into sales-ready opportunities
    • Establish and build rapport with prospects via telephone and email
      • Calling Prospects/Answering Prospect Calls
    • Successfully manage and overcome sales objections to develop interest
      • Emailing Prospects/Responding to Prospect Emails using Outlook
    • Transform all received leads into qualified sales opportunities
    • Research target contacts and accounts
      • Target company/contact research
  1. Document all activities in Salesforce to ensure efficient lead management
    • Capture accurate and complete prospect information.
    • Salesforce Activity Notes, Lead Stage change and Opportunity builds
  2. Meet or exceed monthly and quarterly new opportunity generation metrics
  3. Meet or exceed daily call and email metrics.

Additional Position Duties:

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height.

Education and/or Experience:                                                     

  • Bachelor’s degree in Business or related field of study a plus
  • Minimum of one (1) year experience as a Sales Development (SDR) or Business Development Representative (BDR).

 Skills and Knowledge:

  • Heavy outbound sales calls
  • Excellent telephone and personal demeanor
  • Must have strong written and oral communication skills
  • Ability to uncover prospect pain points and identify solutions
  • Ability to overcome objections
  • Goal oriented and self-starter

 Computer/Software/Application Proficiency:                                         

  • Working knowledge of Microsoft Outlook
  • Working knowledge of CRMs (Salesforce preferred)
  • Working knowledge of Windows PC Environment

 Travel Requirements:

  • Less than 5%

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