This is an exciting opportunity to join the ShipEngine Developer Experience (DX) team, which is responsible for creating a great experience for the thousands of developers who use our API to integrate shipping into their applications. 

We’re looking for someone who understands developers and knows how to communicate with them effectively through documentation, tutorials, sample code, blog posts, forums, and technical presentations. Someone who can empathize with users of all experience levels, understand their use cases, and guide them toward the best way to use our API to meet their needs.

Responsibilities:

  • Become an expert on our APIs and product features
  • Write, review, and improve the quality of our documentation
  • Write content for the ShipEngine blog as well as our partner blogs
  • Create innovative, modern, engaging content that will inspire and motivate customers to use our product and features
  • Adhere to a consistent voice, tone, and writing style
  • Organize information in a logical manner so developers can find what they need at different stages of their journey
  • Gather feedback from customers and identify friction points throughout the development lifecycle
  • Participate in forums and other communities where our customers are, helping troubleshoot problems and providing guidance
  • Write sample code and demo applications to help developers understand how to use our APIs
  • Have the opportunity to present at meetups and conferences
  • Help organize and run community events, meetups, hackathons, and webinars

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science or related field, or equivalent years’ experience.
  • Two or more (2+) years of experience writing code
  • Two or more (2+) years of experience using APIs (REST, GraphQL, etc.)
  • Able to write Markdown and HTML
  • Experience using Git and GitHub
  • Prior experience writing technical content is a plus
  • Prior experience teaching, mentoring, or training developers to use APIs is a plus

Skills and Knowledge:

  • Passionate about excellent documentation
  • Excited about APIs and developer tools
  • Excellent written and verbal communication skills
  • Meticulous attention to detail 
  • Sets and adheres to high standards for quality and consistency
  • Strong sense of curiosity and desire to learn, share, and improve
  • Amazing teammate who helps and motivates others, solves problems together, and seeks win/win solutions

Computer/Software/Application Proficiency:    

  • Git & GitHub
  • Postman & Curl
  • A code editor (VSCode, IntelliJ, VIM, etc.)
  • Windows, Mac, and Linux operating systems
  • Multiple terminal shells (bash, cmd, powershell)
  • Google Suite (docs, sheets, slides)
  • Atlassian Jira & Confluence

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